Refund Policy

Last updated: 2026-11-02

Canceling a subscription

You may cancel an eligible subscription through the billing portal. Cancellation normally stops the next renewal, while access continues through the end of the already-paid billing period unless stated otherwise.

Refund requests

Refunds are available only for the first paid subscription purchase (a purchase that is not an automatic renewal), and only when both conditions below are met:

• The request is submitted within 12 hours of the purchase or payment.

• No more than 2 credits from that subscription have been consumed.

• Automatic renewal charges are not refundable.

Both conditions are mandatory. If either condition is not met, the payment is not eligible for a refund. This policy does not limit non-waivable statutory rights.

Each generation is probabilistic and may differ, including when the same prompt or settings are used. We do not guarantee identical, consistent, accurate, complete, or satisfactory output. Differences between generations or output that does not meet your expectations or requirements are not a basis for a refund.

Duplicate or unauthorized charges

Report duplicate or unauthorized charges as soon as possible. We may request information needed to locate the transaction and protect the account. Contacting us first can help resolve mistakes without delaying account access.

Generation failures

A failed or incomplete generation does not automatically create a cash refund. Where supported, we may restore credits or retry access after confirming a service-side failure.

Contact

Refund and billing requests can be sent to support@murekamusic.com.